FAQs
Need help?
customerservice@conflictedheartsch.com
Before you get in touch, have a browse through our FAQs below to see if we’ve answered your query:
FAQs
Where are you guys based?
Our HQ and warehouse are based within the UK. More info regarding Conflicted Hearts public info is detailed within our Terms and Conditions page. To hear our story check out our About page.
I’ve ordered - but where is it?
We get it, you’re buzzing for your Conflicted Hearts piece. Don’t worry, you’ll get your tracking info once your order has been dispatched from our warehouse, which will update along the path it takes between our warehouse and your delivery address.
If you have any queries regarding the shipment of your parcel, we recommend contacting the appropriate courier directly with your tracking and address information.
For further enquiries regarding your order shipment, you can get in touch with us directly via email: customerservice@conflictedheartsch.com
You can also check our Shipping page for approx timescales so you know when to watch out for the postman.
Will I be charged any customs fees?
Please note all orders placed outside of the UK might be charged separate, These are determined individually by the border of your delivery country.
You will be notified of the customs charge once the order is arrived at your country's border by the courier, unfortunately at this time we cannot advise the individual costs. This fee must be paid before the border control of your country will dispatch your order.
Please note as Britain has now left the EU, this means any orders placed for countries within the EU will incur customs fees from 1st January 2021.
What payment methods do you accept?
You can pay by Pay Pal, Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.
You can also pay via Alipay, Apple pay (mobile) and Android pay (mobile). This means that no banking information regarding the Customer transits via the www.seventhstores.com website. Payment is therefore secure by the partners in charge of managing financial transactions.
The order will then be recorded and validated on acceptance of the payment by the banking service.
What are your shipping rates?
Our shipping rates and lengths are determined individually depending on the country you are ordering to. For estimates on prices and times for delivery please see our shipping page.
When will you restock?
This is one of our most asked questions - If you’ve got your eye on an item you can sign up to be notified when it’s back in stock. Click on the size you would like within the product page and click the ‘Notify Me When Available’ button. We’ll email you as soon as the size and product you’ve selected is restocked.
FYI - we order limited quantities for every style and only occasionally restock products, so if there’s something you love we recommend snapping it up before it’s too late. We also recommend signing up for our newsletter where we let our subscribers know first hand about our latest drops and restocks.
I have an issue with my order
We’re so sorry to hear that - please get in touch with our customer service team via email: customerservice@conflictedheartsch.com. A member of the team will look to resolve any issues directly with yourself.
Can I return my order?
Our exchanges and returns instructions are laid out in the Returns and Exchanges section of this site.
For details on your 14 days right of return, please see the Exchange and Returns section of the website.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
Do you guys do free returns?
We currently do not offer free returns, we recommend that any return goods be sent via insured, traceable delivery for your protection.
I have received a faulty item(s)
All our goods are quality checked and packed with care, however if your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods.
Please email our customer service team: customerservice@conflictedheartsch.com before returning to advise them of the issue. We’ll need to see some photos of the issue to assess the damage prior to returning back to us. When returning a faulty item, please include this as the reason and highlight the specific fault within your returns form.
My order has been canceled - how come?
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items.
Where’s my refund?
Once your returned order is received safe and sound at our warehouse and is checked over, we’ll then process your refund within 14 days. You’ll then automatically get an email letting you know we’ve refunded you, however please be aware that this can take up to 7-10 days approx for your payment provider to issue the amount back to your account.
If you have any concerns regarding the whereabouts of your refund, we advise contacting your bank or payment provider directly to get an update on the refund progress.